Nice To Know
Cancellation / Deposit / Local taxes
Arrival & Departure
Check-in from 4:00 pm, check-out until 11:00 am.
On request, we will be happy to check the availability of a free early check-in or a free late check-out (only possible at short notice).
Free outdoor parking is available.
Upon request, you can book a paid underground parking space when making a reservation
When booking, we ask you to pay a deposit of 30% of the room rate to guarantee the reservation. You can pay this by bank transfer or by credit card in EURO or CHF. You will receive more detailed information after booking. Valid only for direct bookers.
- up to 2 weeks before arrival: Cancellation free of charge and return of the deposit paid
- up to 7 days before arrival: 30 % of the agreed room rate
- from 7 days to 1 day before arrival: 70 % of the agreed room rate
- from 1 day before arrival/delayed arrival/early departure: 100 % of the agreed room rate
We would like to politely point out that if you pay by credit card, a refund can only be made back to the same card.
In case of cancellation, if the charged card is no longer active, we will be happy to issue a voucher in the amount of your refund.
We reserve the right not to accept a possible shortening of the stay.
For your protection, we recommend that you always take out an individual travel cancellation insurance policy so that you can look forward to your holiday with peace of mind! Please contact your insurance agency for this.
Prices excluding local tax: The local tax is CHF 4.00 per person and night from 17 years of age.
You benefit from various services and discounts:
- Reduced ski ticket rates for the Samnaun Ischgl mountain railways
- Reduced admission to the Alpenquell adventure pool
- Activities of Samnaun Tourism according to the weekly programme
All guests of ZEGG hotels receive discounted Vereina tickets from us on request. A ticket for the winter is available for CHF 30.00 (subject to change).
We will be happy to send this to your e-mail address before your arrival. For the journey home, you will receive the tickets at the reception upon check-out.
Cash in CHF and EURO, credit cards (Mastercard, Visa, Amex, Diners, EC, EDC) - payments in EURO are also possible - (except AMEX), Postcard, Reka cheques / Reka card, Union Pay, JCB.
For all payments made by credit card in advance, please present the card used for payment upon arrival at the hotel for security reasons. Otherwise, your deposit may become invalid and we will not be able to credit it to the hotel bill.